Smartitory

Solution

AI customer support for webshops

An AI assistant that answers your customers in chat and by phone, handles their orders, and even reaches out with new offers — around the clock.

The problem

Úgy érzed, sosem érsz az ügyfél kérések végére?

The same questions hit your webshop's support over and over — where's my package, how do I use this product, can I change my order. At peak times the volume backs up, replies slow down, and your team has no time for genuinely valuable work. Phone and chat live on separate islands.

An AI agent that connects to your WooCommerce or Shopify store and answers customer questions on its own — about products, how to use them, and orders. It identifies the customer and creates, modifies, or cancels orders on their behalf. Customers can reach it in chat or by phone, and the system can even place outbound calls to reach customers with new offers.

What it is

AI ügyfélszolgálati rendszer, a gyors és pontos ügyintézés érdekében

What you get

Lower support load

The AI handles recurring questions; your team focuses on complex cases.

24/7 service in chat and by phone

No waiting for the customer.

More revenue

The AI proactively reaches customers with relevant offers.

Fast integration

Fits into your existing WooCommerce or Shopify store.

Key features

Product & order questions

Answers about products, their use, and order status.

Order actions

Identifies the customer, then creates, modifies, or cancels orders on their behalf.

Chat and voice

The customer can reach it in chat or by phone.

Outbound calls

Proactively calls customers with new offers.

WooCommerce & Shopify integration

Connects directly to your existing store.

Human handover

Passes complex cases to your team.

How it works

1

Connect

We connect the agent to your WooCommerce/Shopify store (products, orders, customers).

2

Conversation

The customer asks in chat or by phone; the AI answers and identifies them.

3

Action

The AI creates, modifies, or cancels the order — or hands a complex case to your team.

4

Proactive outreach

The AI calls selected customers with relevant new offers.

  • Emberi kontroll
  • Naplózott kommunikáció
  • Teljes adatbiztonság
  • GDPR kompatibilis

Companies that trust us

We've built lasting, results-driven software for many mid-size companies and startups.

  • Lokalli
  • Cevera
  • Handlist
  • Tüzép.hu
  • Appartman
  • BlueColibri
  • Néprajzi Múzeum

Value proposition

We build software that delivers results for your business.

We build enterprise software with your business goals and ROI in mind — choosing the right technology for the job.

01

We think in business terms

We understand your business and the problem first; writing requirements comes only after that.

02

A senior, dedicated team

A solution-oriented team works on your project from start to finish, with transparent and honest communication.

03

We stay until it pays off

The project doesn't end at coding: we fine-tune the system together until it meets your expectations.

Results in numbers

25+

Successful projects

We deliver modern solutions to your strategic challenges.

5+

Rescued projects

We take over and revive software projects that were left for dead.

200+

Partner network

A broad pool of expertise, so you get the solution that best fits your problem.

1200+

Work hours saved

The solutions we deliver produce measurable results.

Contact

Let's talk through what you actually need.

Balázs Ervin
Balázs Ervin
Founder, Smartitory

We reply within one business day.